USOA Board of Directors

Director – President

Jordan Steffen, Deputy Ombudsman
Child Protection Ombudsman of Colorado
1300 Broadway, Ste. 430
Denver, CO 80203
Phone: 720-625-8640
Email

Director – Vice President

Joel Schwartz, HHS Ombudsman
Texas Health and Human Services Office of the Ombudsman
1106 Clayton Lane Suite 300
Austin, TX 78723
Phone: 512-706-7281
Email

Director – Secretary/Treasurer

Joanne MacDonnell, Ombudsman
Arizona Ombudsman Office
2020 N. Central Ave., Suite 570
Phoenix, AZ 85004
Phone: 602-277-7292
Fax: 602-277-7312
Email

Director – Conferences and Training

Michelle Lucarelli-Beltran, LCSW, Children Services Administrator I
Department of Auditor-Controller
350 S. Figueroa St., 8th Floor
Los Angeles, CA 90071
Phone: 213-342-5755
Email

Director – Member Services

 

 

 

 

Artie Whiting, Director, Consumer Affairs Ombudsman Office
SRP
1500 N. Mill Avenue
Tempe, AZ 85281
Phone: 602-236-2196
Email

Director – Membership

Dennis Nyland, Montana Mental Health Ombudsman
Montana Mental Health Ombudsman Office
1205 8th Avenue
Helena, MT 59601
Phone: 406-444-9669
Email

Director – Outreach and Development

 

 

 

 

Rick Dempsey, Director
West Virginia Office of Inspector General
Mental Health Ombudsman
State Capitol Complex
1900 Kanawha Boulevard East
Building 6, Room 817
Charleston, WV 25305
Phone: 304-352-5282
Email

Ex Officio Members

Past President

Robin Matsunaga, Ombudsman
State of Hawaii Office of the Ombudsman
465 South King Street, 4th Floor
Honolulu, Hawaii 96813
Phone: 808-587-0770
Email

Children and Families Chapter



Jill Kehaulani Esch, Esq.
, Ombudsperson for American Indian Families
Minnesota Office of Ombudsperson for AMERICAN INDIAN Families
23 Empire Drive, #102
St. Paul, MN 55103
Phone: 651-643-2523
Email

Laura Robertson, Child Welfare Ombudsman Executive Director
Arkansas Commission on Child Abuse, Rape and Domestic Violence
University of Arkansas for Medical Sciences
4301 West Markham Slot 606
Little Rock, Arkansas 72205
Phone: 501-661-7974
Email

Education Chapter

Beverly Reeves, Retired Ombudsman
Austin, Texas Independent School District
Email

Federal Government Chapter



Erica Katherine,
 Ombudsperson
USFDA ORA Ombudsman Program
Building 31, Room 3533
10903 New Hampshire Avenue
Silver Spring, MD 20993
Phone: 240-402-4787
Email



 

 

Dr. Belinda M. Robinson, Ombuds
U.S. Department of Defense Office of the Inspector General
Office of the Ombuds
4800 Mark Center Drive
Alexandria, VA 22350
Phone: 703-604-8799
Email

Health and Wellness Chapter

 

 

 

 

Rick Dempsey, Director
West Virginia Office of Inspector General
Mental Health Ombudsman
State Capitol Complex
1900 Kanawha Boulevard East
Building 6, Room 817
Charleston, WV 25305
Phone: 304-352-5282
Email

Paige Marsala, Deputy HHS Ombudsperson
Texas HHS Office of the Ombudsman
15009 Sassafras Trl
Pflugerville, TX 78660
Phone: 512-706-7189
Email

Local Government Chapter

Craig Gottschalk, Assistant Ombudsman
Nebraska Office of Public Counsel/Ombudsman
1225 L Street, Ste #300
Lincoln, NE 60508
Phone: 402-471-2035
Email





 


Greg McAllister
, Small Business Ombudsman
Oregon Office of Small Business Assistance
255 Capitol Street NE, Ste. 151
Salem, OR 97310
Phone: 503-986-5185
Email

Lin Quenzer, Ombudsman
Office of the Mayor, City of Lincoln, NE
555 South 10th Street, Suite 301
Lincoln, NE 68508
Phone: 402-441-8281
Fax: 402-441-7120
Email

Public Safety Chapter

Charlene Burkett, DOC Ombudsman Bureau Director
Indiana Department of Corrections
402 W Washington W7479
Indianapolis, IN 46204
Phone: 317-234-3190
Fax: 317-233-6921
Email



Caitlin Robertson, PhD, Director of the Office of the Corrections Ombuds
Office of the Corrections Ombuds
2700 Evergreen Parkway NW
Olympia, WA 98505
Phone: 360-867-8544
Email