United States Ombudsman Association 38th Annual Conference, San Antonio, Texas
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- New Ombudsman Training attendees
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- Drury Plaza Hotel on the Riverwalk in San Antonio, Texas
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- USOA President, Robin Matsunaga
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- New USOA Members
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- Presenter Melanie S. McNeil, Esq., State Long-Term Care Ombudsman, State of Georgia
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- Conference attendees
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- Keynote speaker, Sonny Melendrez – “The Unstoppable Power of Enthusiasm”
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- Marianne Ryan, Alberta Ombudsman
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- Fun in Texas!
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- Conference attendees
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- USOA Board Meeting
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- Montana Ombudsmen!
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- Speaker Mark Yarbrough
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- Tom Jackson, Historical Entertainer, at the Thursday evening banquet